I would like to display certain content in an email – e.g. buttons, images or entire sections – only on desktop or only on mobile. Aivie offers a Visibility option per block, which allows content to be specifically shown or hidden depending on the device.
Continue reading “How can I display images or buttons only on desktop or only on mobile?”Emails
I’ve placed multiple images (e.g., 3 brand or product logos) side by side in an email.
The layout is correct on the desktop, but on the smartphone, the images are displayed one below the other, or the columns are very wide, even though the images themselves are small. What’s the reason for this – and how can it be controlled? It’s important to understand the challenges associated with multiple images on mobile.
In Aivie, there are two common ways to include a document, such as a PDF, in an email. The recommended method is to send it via an asset with a download link.
Continue reading “How do I send an email with an attachment in Aivie?”To ensure marketing emails load quickly, are displayed correctly on all devices, and achieve a good delivery rate, images should comply with certain size and format specifications.
- Maximum image width in the email layout
- Recommended image and file sizes
- Suitable image formats and mobile optimization
Certain contacts have a red “Do not Contact” flag. This can be removed manually via the contact settings. However, this is not necessarily advisable.
Continue reading “What is a Do Not Contact and how can I remove it?”If you send a large number of mass emails, it is important that you keep an eye on the complaint rate. You can use Google Postmaster Tools, for example.
Continue reading “How can I monitor the e-mail complaint rate?”So that the reputation of your sender domain does not suffer, contacts whose e-mail address does not exist or who do not wish to receive your e-mails are automatically marked with a “Do Not Contact” (DNC).
Continue reading “When is a “Do Not Contact” (DNC) set?”The sender address of an e-mail (displayed name and e-mail address) is influenced in three ways:
- Default sender:in in the settings
- For each e-mail individually
- Contact owner:in/Owner
If a personalized email (e.g. address with first name) is sent and the contact is only stored with the email address in Aivie, the placeholders for the missing data, such as first name or surname, remain empty. This leads to an incomplete form of address, e.g. “Hello ,” instead of “Hello Adrian,”.
Continue reading “What happens if a personalized e-mail is sent, but the contact is only stored with the e-mail address?”There are various tools on the Internet that you can use to check your spam score as a precaution. Aivie does the necessary on its website and warns you if you are at risk.
Continue reading “How can I test the spam score and domain reputation of my e-mail?”The quick answer: Yes, Aivie is compatible with the new spam rules. Provided you have set everything up with our help.
Continue reading “Is Aivie compatible with the new Google and Yahoo spam rules?”In Aivie, it is possible to adjust the rights for all roles so that the user interface is tailored to the corresponding needs. This way, the user only sees the functions that are relevant to him and quickly gets to the goal: create an e-mail.
Continue reading “How easy is it to create a new email as a publisher?”The preview text is displayed in the preview of the e-mail program before the contact opens the actual email. With Aivie you can set a preview text in the email builder.
Continue reading “How can I set a preview text in an email?”Three DNS CNAME records authorize the email domain to send. From this moment on, you can send e-mails to any sender under your domain, and you risk less to end up in SPAM.
This feature is only available to our Aivie Pro customers.
Continue reading “How do I verify my email domain with a DKIM CNAME record?”Aivie Pro customers
The e-mail dispatch is optimized in such a way that the greatest possible delivery can be guaranteed. The IPs are warmed up, the quality of the senders and recipients is controlled and the emails are sent over a period of time.
Continue reading “How fast are the emails sent?”You can set up sending an email via the campaign or directly in the email.
Continue reading “How do I time the sending of an email?”The values of the automatically generated UTM tags are as follows:
Continue reading “How does Aivie assign automatic UTM tags?”You can create a “Contact Preference Settings Page” by marking a landing page accordingly.
Continue reading “How do I create a contact preference settings page for a newsletter?”On the email overview page, you can see that contacts are in the queue. This is because the contacts have already received the maximum number of emails per set period. If a contact should only receive one email per month, the second email will remain in the queue.
Continue reading “Why are my contacts in the queue?”If you send an email via “Send Example”, the [First Name] field will not be resolved yet.
Continue reading “Why isn’t the [First Name] being resolved in the sent email?”
Does your newsletter not have valid unsubscribe links? Are your links in the email to log out and update settings invalid? This is because the “Unsubscribe” and “Update preferences” links are not displayed in the email preview.
Continue reading “Do the emails not have valid links to log out and update settings?”
In the Campaignyou can choose the time of sending your email. Either immediately, at a relative time, or you can select a specific date and time.
Continue reading “How can I trigger an email at a specific time?”With the new feature Template Settings, you can change the basic settings of your emails.
Continue reading “How can I change my email template settings?”The e-mails are displayed in High German.
With reusable dynamic content, you can create content once and then reuse it in different emails. Both static content and dynamic content.
Continue reading “How do I create dynamic content in Aivie / Mautic?”To create Dynamic Content / Reusable Content, first edit your dynamic content in the corresponding menu.
Continue reading “How do I use Dynamic Content / Reusable Content?”
Forms are used to collect contact information, often in exchange for access to a download or an email newsletter. So, forms allow you to request various information about your users:inside. In the example we show you how to create a newsletter form.
Continue reading “How do I embed a newsletter form into my website?”With Aivie, you can test your emails with mailtrap.io.
If a contact has already received an email marked as a marketing email, Aivie remembers it and it is not sent again.
Continue reading “What happens if a marketing email has already been sent to the contact?”
This function is great for e.g. webinar, end of subscription, or birthday:
This function is ideal for newsletters, webinars, special promotions, or event invitations. Imagine you want all your contacts to receive your monthly newsletter in the first three weeks of the month. Both existing contacts and those who newly subscribe to the newsletter.
Continue reading “How can I send an email or newsletter within a specific time frame?”Important to note:
If the tag is not set on the confirmation page, contacts who are not yet registered in the Campaign (and on hold) will slip through the cracks.
This works best if you link emails and select English as the default/parent language.
Continue reading “How do I send a Campaignemail in the contact’s language?”
If you want to send a new newsletter, select the Email segment and not the Email template. The email can then be sent as a newsletter to the contacts in the selected segment.
Continue reading “How do I send a newsletter?”Yes, the contact receives the e-mail in High German.
In the chart we count the contacts. In the table we count the clicks on each link.
Continue reading “How to understand the click numbers in an email?”
To link an email to a form or campaign, you should select the email kind template, not the email kind segment.
Continue reading “What type of email is used for a form or campaign?”From the variables (tokens) the correct values are deposited by your contacts when sending. For example, {contactfield.firstname} then becomes Robert.
Continue reading “Why isn’t the [First Name] being resolved in the sent email?”
This allows you to activate and deactivate your campaign at a specific time.
Continue reading “How do I activate and deactivate Campaignat a specific time?”Our Aivie email templates include the following social media profiles in the footer by default:
- YouTube
- Mastodon
- TikTok
- Podcast
Aivie can be set up so that each email is sent on behalf of the account managers (owners). This can be changed via email or in the global settings.
Continue reading “How do I use the signature as the holder/owner?”