Why are my contacts in the queue?

Contacts are in the queue. Most of the time, this is because contacts have set how often they want to receive emails from you on the email settings page. If a contact wants to receive only one email per month, the second email remains in the queue.

If a contact has this set, it looks like this:

Contacts in the queue - Mautic

If you don’t want to provide this option, you can disable it in the email settings. At the bottom you will find the logout settings: “Show contact frequency preferences”.

Contacts in the queue - Mautic

How to create a Preference Center/Update Settings page for your emails and newsletters.

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