Very frequently asked questions
How can I change the subscription & payment settings for Aivie?
You can manage both your payment details and your subscription settings directly in your customer account. For example, you can adjust the payment method, change the number of contacts, renew,…
How do I change my password?
Aivie has two passwords: Aivie Website Account for everything related to ordering and Aivie Tool for your marketing automation. You can also find the URL to your Aivie Tool in…
How do I send a newsletter?
If you want to send a new newsletter, select the Email segment and not the Email template. The email can then be sent as a newsletter to the contacts in…
What is meant by "double opt-in"?
Whenever you want to write to your customers for marketing purposes, you need their express consent. For example, the typical check mark that you set when placing an online order…
How do I connect Aivie with WordPress?
Aivie is set up so you can easily connect it with WordPress. You can directly install and configure the corresponding Mautic plugin for WordPress. In the settings, your main domain…
Support
Aivie Standard Support is always available for free. If you need more or faster help, you can add one of the following packages.
Aivie Business Support and Consulting
Personal guidance for your successful start: We answer usage questions and advise you on campaigns, setup, and important decisions by email, phone, or video.
Have campaign checked
Go live securely: We check the logic, settings, and flow of your Aivie or Mautic campaign, test its execution, and provide you with concrete suggestions for improvement.
Premium Chat, Online Meeting, and Phone Support for Aivie/Mautic
Prioritized Standard Support with a 24-hour response time and direct access via ticket, email, chat, online meeting, or phone.
Co-Creation Workshops
Do you have a current task you’d like to tackle with our support? In our Co-Creation workshops, we address your situation, share targeted knowledge, and work with you on your task.
Workshop "What are nurturing campaigns and how do I set them up with Mautic?"
The basics of nurturing, your first own campaign and how to set it up with Mautic. We work with your existing products and services.…
Training "How do I use Aivie/Mautic like a Pro?"
In-depth Aivie/Mautic training tailored to your needs.
Workshop "Content Strategy with Blogs
In this half-day online training, we will go over the basics of how to use blog specifically to grow your business. We take a…
Workshop „What are nurturing campaigns and how do I set them up with Mautic?“
The basics of nurturing, your first campaign, and how to set it up with Mautic. We work with your existing products and services. State-of-the-art…
Workshop "Kampagnendesign entlang von Marketing Funnels"
Workshop „What are sales funnels and how do I set them up with Aivie/Mautic?“
Learn all about the theoretical basics of Sales Funnels and how to set them up with Aivie. State of art knowledge built up on…
Workshop: "How to stay safe as an Aivie/Mautic user"
Communicate in a privacy-compliant manner or simply treat your contacts fairly. Email marketing: what works and what doesn’t Fair Data Policy Privacy Policy and…
Workshop "How to send successful newsletters with Aivie/Mautic?"
Learn the basics of newsletter marketing, increasing delivery, and how to set up newsletters with Aivie. How do I create successful emails? How do…
Live Q&A with Adrian.
Look forward to another round of knowledge and inspiration! Our Aivie and Mautic expert Adrian is ready to answer all your questions. Whether you’re just starting out or you’re already a pro, you’ll find valuable insights and practical tips for your marketing strategy.
Sign up now
Book your individual 30-minute live Q&A session on Aivie and Mautic with Adrian. Always free for all Aivie customers, and a first session is also free for all Mautic users.