Very frequently asked questions
How do I change my password?
- Click on the drop-down at the top right of your name
- Click Account
- Change and confirm password
How can I connect Aivie with WordPress?
Aivie is set up so that you can easily connect it to WordPress. You can directly install the corresponding Mautic plugin on WordPress, and configure it.
In the settings, your main domain has been added as Trusted (CORS). If you want to use additional domains, they would have to be added as well.
Can I delete the “Aivie” user?
Of course. After setup, you can delete it and Aivie will no longer have access to your system.
If Swiss German is recorded on the contact, does he/she get the High German email?
Yes, the e-mail is sent in High German.
Find the topic you are looking for via the categories or scroll through our FAQ’s.
How do I time the sending of an email?
You can set the sending of an email via the Campaign or directly in the…
Wieso werden meine Bilder im E-Mail Client nicht angezeigt?
Prüfe, ob die Option “Eingebettete Bilder zu Base64 umwandeln” aktiviert ist. Wir empfehlen dir deine…
Can I pay by invoice?
From 5’000 contacts onwards, we also offer the possibility to pay by invoice. Contact us…
Can I change the number of contacts later?
Yes, you can always increase or decrease the number of your contacts. If you reduce…
What all counts as one contact?
An entry counts as a contact as soon as a contact option is stored. So,…
Do you have setup costs?
No, you only pay the subscription fees. If you want, we can help you with…
How does Aivie automatically assign the UTM tags?
The values of the automatically generated UTM tags are as follows: UTM Source This is…
How do I create a preference center/update settings page for a newsletter?
How do I create a preference center/update settings page for a newsletter? You can create…
Wie kann ich die Abonnoment – & Zahlungs-Einstellungen für Aivie ändern?
In diesem Video zeigen wir dir, wo du deine Abonnement- und Zahlungs-Einstellungen findest und bearbeiten…