Very frequently asked questions
How do I change my password?
- Click on the drop-down at the top right of your name
- Click Account
- Change and confirm password
- Save
How can I connect Aivie with WordPress?
Aivie is set up so that you can easily connect it to WordPress. You can directly install the corresponding Mautic plugin on WordPress, and configure it.
In the settings, your main domain has been added as Trusted (CORS). If you want to use additional domains, they would have to be added as well.
Can I delete the “Aivie” user?
Of course. After setup, you can delete it and Aivie will no longer have access to your system.
However, we recommend that you leave the user installed. This way we can make changes and – if you wish – access your application for support purposes. We treat all your data strictly confidential. Our privacy policy applies.
If Swiss German is recorded on the contact, does he/she get the High German email?
Yes, the e-mail is sent in High German.
All FAQ
Find the topic you are looking for via the categories or scroll through our FAQ’s.
Do I have to pay for each user/access to Aivie?
No, in Aivie you don’t have to pay per user.
How quickly could integration be implemented?
Integration in Aivie is very individualized according to the customer. Aivie recommends gradual integration in…
Which security systems are used to protect my data?
Your data is safe with Aivie because we host it on secure and certified servers….
What is the easiest way to unsubscribe from newsletters?
For easy unsubscribing from the newsletter, you can simply add the unsubscribe link token to…
How easy is it to create a new email as a publisher?
In Aivie, it is possible to adjust the rights for all roles so that the…
How can I set a preview text in an email?
The preview text is displayed in the preview of the e-mail program before the contact…
How can I use my own domain?
You can create a DNS CNAME record with your DNS provider and from now on…
How do I verify my email domain with a DKIM CNAME record?
Three DNS CNAME records authorize the email domain to send. From this moment on, you…
Wie kann ich ein Segment erstellen mit allen Kontakten, die in den letzten 2 Wochen aktiv waren?
Aivie erlaubt das Nutzen von relativen Datumsangaben wie z.B. “-3 months” beim Erstellen und Filtern…