Very frequently asked questions
Do I need a cookie banner or a consent management platform for my website?
Cookies are small text files that store information in order to recognize or track users. A classic example is products placed in a shopping cart, which are displayed again the…
Wie schütze ich meine Aivie Formulare mit Friendly Captcha vor Spam?
Not all visitors to the confirmation page are marked as "verified-email". Do these visitors receive an unsubscribe email?
Important to note: If the tag is not set on the confirmation page, contacts who are not yet registered in the Campaign (and on hold) will slip through the cracks.…
How do I send a Campaignemail in the contact's language?
This works best if you link emails and select English as the default/parent language. Select the DE version of the email Under “is the translation of” select the EN version…
How do I integrate Aivie into my website?
Aivie is based on the Mautic technology. This makes it easy for you, as important integrations with many existing content management systems are already in place. You can download and…
What revenue potential does the Aivie partner program offer?
That depends heavily on your involvement and your strategy. The range goes from just a few Swiss francs per month to several hundred thousand Swiss francs over the years.
Why isn't the form submitting and the "Please wait" button is displayed?
Forms are cached to ensure they load as quickly as possible. You’ll need to clear the cache if the page URL has been changed.
What is important when setting up a campaign?
Campaigns should always serve a purpose and not be too extensive. As a rule of thumb: A campaign should fit on the screen. For more complex Campaign, it is recommended…
How can I send an email or newsletter within a specific time frame?
This function is ideal for newsletters, webinars, special promotions, or event invitations. Imagine you want all your contacts to receive your monthly newsletter in the first three weeks of the…
Support
Aivie Standard Support is always available for free. If you need more or faster help, you can add one of the following packages.
Co-Creation Workshops
Do you have a current task you’d like to tackle with our support? In our Co-Creation workshops, we address your situation, share targeted knowledge, and work with you on your task.
Live Q&A with Adrian.
Look forward to another round of knowledge and inspiration! Our Aivie and Mautic expert Adrian is ready to answer all your questions. Whether you’re just starting out or you’re already a pro, you’ll find valuable insights and practical tips for your marketing strategy.

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Book your individual 30-minute live Q&A session on Aivie and Mautic with Adrian. Always free for all Aivie customers, and a first session is also free for all Mautic users.
