You can integrate Stripe with Aivie via webhooks so that payment data is processed automatically in Aivie.
Continue reading “How can I view Stripe orders in Aivie?”FAQ
You can use HTML in TWIG variables, but you must explicitly allow it using the safe_html filter. This ensures security is maintained.
Go to https://developers.facebook.com/apps and create an app. At the end, you’ll get the App ID and an App Secret. You can then enter these in the Aivie Ad Sync plugin settings.
Continue reading “How do I get a Meta App ID and a secret?”The value 0 is interpreted internally by Aivie or Mautic as “empty”, which causes this option to be automatically selected, even without a defined preselection.
Continue reading “Why is option 0 automatically preselected in a radio button field?”You can implement a personalized greeting based on gender in Aivie using Dynamic Content. This evaluates the Gender contact field and displays a suitable greeting depending on the value.
Continue reading “How can I create a personalized greeting based on gender in Aivie?”If images aren’t being displayed, you can include a link to the browser view directly in the email using the token {webview_url}.
In short: You can easily create a contact in Aivie via the REST API by sending a POST request to the /api/contacts/new endpoint and authenticating via Basic Auth or OAuth2.
If you use Aivie, you should update your privacy policy and clearly explain how data is processed and stored.
Continue reading “How do I update my privacy policy when using Aivie?”Yes, you can: In Aivie, you can split a form into multiple pages using Page Breaks, making longer forms easier to follow.
Continue reading “How can I create a multi-page form in Aivie?”No. It’s a conscious decision. AI isn’t a trendy add-on at Aivie; it’s a strategic core – because marketing today is more complex than ever before.
Continue reading “Is it a coincidence that AI is part of Aivie’s name?”Different numbers of contacts may be displayed in the contact list and in segments. This is because of anonymous contacts, which are tracked in the background but are hidden by default in the contact list.
Continue reading “Why do I see different numbers of contacts?”I would like to display certain content in an email – e.g. buttons, images or entire sections – only on desktop or only on mobile. Aivie offers a Visibility option per block, which allows content to be specifically shown or hidden depending on the device.
Continue reading “How can I display images or buttons only on desktop or only on mobile?”I’ve placed multiple images (e.g., 3 brand or product logos) side by side in an email.
The layout is correct on the desktop, but on the smartphone, the images are displayed one below the other, or the columns are very wide, even though the images themselves are small. What’s the reason for this – and how can it be controlled? It’s important to understand the challenges associated with multiple images on mobile.
With the Aivie Bexio Plugin, you can connect your Aivie CRM directly to Bexio and automatically synchronize relevant customer and contact data. This reduces manual effort, avoids duplicate data maintenance, and ensures that marketing and administration always work with current data. Since both Aivie and Bexio are Swiss solutions, your data remains completely in Switzerland and is subject to Swiss data protection.
Advantages and Features of the Aivie Bexio Plugins
- Automatic data synchronization
Transfer contacts and companies from Aivie directly to Bexio – structured and consistent. - Single Source of Truth
Marketing and ERP data remain synchronized, without exports or manual corrections. - Time savings and fewer errors
No more CSV imports or copy-pasting between CRM and ERP. - Seamless integration into marketing automation
Bexio data can be used in Aivie for segments, campaigns, and personalization. - Swiss solution
Ideal for Swiss SMEs that work with Bexio and want to automate their marketing professionally.
You can find more details on the product page:
https://aivie.ch/product/mautic-bexio-plugin/
Step-by-step: Connect Aivie with Bexio
- In your Aivie, go to Plugins.
- Activate the Aivie Bexio Plugin.
- Copy the displayed Callback / Redirect URL.
- Create a new app at Bexio under:
https://developer.bexio.com/ - Use the following values:
- Name: Aivie Bexio
- Website: https://aivie.ch/
- Description: Synchronize data from the Aivie CRM to Bexio
- Redirect URL: Paste the previously copied Redirect URL from the Aivie Bexio Plugin
- Save the Bexio App.
- Then open the App-Details in Bexio.
- Copy the Client ID and the Client Secret.
- Paste both values into the settings of the Aivie Bexio plugin.
- Click on “Authorize App” to allow Aivie to access your Bexio data.
After successful authorization, the connection is active and data synchronization can be used.
In Aivie, there are two common ways to include a document, such as a PDF, in an email. The recommended method is to send it via an asset with a download link.
Continue reading “How do I send an email with an attachment in Aivie?”Create a segment with the «Visited any URL (date) equals today» filter. It recognizes new visits and then automatically starts the campaign.
Continue reading “How can I automatically send emails after a contact visits a website?”An empty “No” path causes the contact to get stuck in the campaign.
Aivie does not check the condition again – so the contact will never be moved on.
Therefore, always add an action such as “Remove from campaign” at the end to ensure clean processes.
With Aivie, personalized landing pages can be implemented very easily, without any technical know-how.
Aivie landing pages support placeholders that are automatically populated with data from the contact in Aivie as soon as a known person visits the page – for example, via a personalized link from an email or a campaign.
Continue reading “How can I create personalized landing pages?”To ensure marketing emails load quickly, are displayed correctly on all devices, and achieve a good delivery rate, images should comply with certain size and format specifications.
- Maximum image width in the email layout
- Recommended image and file sizes
- Suitable image formats and mobile optimization
With Aivie, you can differentiate contacts directly in the campaign according to their Last Active Date and thus send active and inactive contacts different emails.
Continue reading “How can I send different emails in a campaign depending on the date?”The mailing times for print mailings are approx. 4 days.
Continue reading “What are the delivery times for print mailings?”
Once you have created the form in Aivie, you can add it to your WordPress website.
Continue reading “How do I add an Aivie form to my WordPress site?”
The GDPR is the European General Data Protection Regulation in force since May 2018.
Continue reading “What is the so-called “GDPR”?”Cookies are small text files that store information in order to recognize or track users. A classic example is products placed in a shopping cart, which are displayed again the next time the user visits the website.
Continue reading “Do I need a cookie banner or a consent management platform for my website?”
A privacy policy is recommended as soon as Google services or other third-party services are used.
Continue reading “Do I need a privacy policy and legal notice?”Depending on the context, all personal data can be considered particularly worthy of protection.
Continue reading “What is particularly sensitive personal data?”
Foreign companies that process data of individuals in Switzerland in connection with the trade of goods or services, or for the purpose of monitoring behavior, must appoint a representative in Switzerland.
Continue reading “Is a data protection officer mandatory in Switzerland?”Profiling is any type of automated processing of personal data in order to evaluate certain personal aspects of a natural person.
You can use the preview mode to check your print mailing. You can use a test recipient Excel to upload your test recipient data and test the settings.
With the following shortcode, you can embed tags in your website.
You can both import and manually assign contacts.
Continue reading “How do I add contacts to a newly created segment?”
Whenever you want to write to your customers for marketing purposes, you need their express consent.
Continue reading “What is meant by “double opt-in”?”Yes, Google Looker Studio (formerly Google Data Studio) can access the Aivie database directly. This allows very flexible and customized reports to be created.
Continue reading “Can I connect Google Looker Studio with Aivie?”An Aivie landing page can be used to create a redirect from one URL to another URL. To do this, open the landing page and select the desired redirect type in the settings.
Not sure whether your company would benefit from a CRM?
Continue reading “Do I need a CRM?”Marketing performance metrics or key performance indicators (KPIs) are a source of useful data for marketers, CEOs and sales departments. Marketing KPIs help you gain a clear insight into how marketing activities and spend are impacting the company’s bottom line.
Continue reading “What are marketing KPIs?”Important to know when testing
If you are logged in to Aivie, tracking is disabled for this browser.
This means you have to copy the email link into a new browser to test it, test it on your smartphone or log out of Aivie after submitting the form.
If you use the preview URL for your emails, you can view your email in the preview.
Continue reading “How does the email preview link work?”Certain contacts have a red “Do not Contact” flag. This can be removed manually via the contact settings. However, this is not necessarily advisable.
Continue reading “What is a Do Not Contact and how can I remove it?”Check whether the option “Convert embedded images to Base64” is activated.
Continue reading “Why are my pictures not displayed in the e-mail client?”Aivie is set up so that you can easily connect it to WordPress. You can directly install the corresponding Mautic plugin on WordPress, and configure it.
You can manage both your payment details and your subscription settings directly in your customer account. For example, you can adjust the payment method, change the number of contacts, renew, or cancel your subscription.
Which settings can I adjust myself?
You can independently change the following options:
Update payment method
In the Payment Methods section, you can add a new payment method or replace an existing one. This will automatically be used for future renewals of your subscription.
Set default payment method
If you have multiple payment methods saved, you can define one as the default. This will then be used for all future debits.
Make a manual payment
If a payment has failed or your subscription is set to manual renewal, you can initiate an open payment directly in your customer account. After successful payment, your subscription will continue as usual.
Where can I find these settings?
You can find the most important sections in your customer account:
My Account > Subscriptions
Here you can see your active subscriptions, their status, and open payments.
My Account > Payment Methods
Here you can add, remove, or set payment methods as default.
What’s important to know?
Customers who pay annually and have at least one subscription for 5,000 contacts can also pay by invoice.
You have two logins. One for the Aivie tool, and one for the account where you manage your order and billing data.
In short
You can manage your payment methods yourself, set a default payment method, and make open payments. To do this, go to your Account.
Continue reading “How can I change the subscription & payment settings for Aivie?”We recommend integrating an image with a play button. When the customer clicks on it, the video is played in the external browser. E.g. on YouTube.
Videos cannot be integrated directly as this is not reliably supported by most email clients. Especially if customers use the Outlook email client.
Of course. After setup, you can delete it, and Aivie will no longer have access to your system.
Continue reading “Can I delete the “Aivie” user?”If you send a large number of mass emails, it is important that you keep an eye on the complaint rate. You can use Google Postmaster Tools, for example.
Continue reading “How can I monitor the e-mail complaint rate?”The logo can be changed centrally in the template settings:
Continue reading “How can I change my logo?”Aivie offers the possibility to measure virtual page views and other clicks on buttons with JavaScript.
Continue reading “How can I measure (track) a virtual page view?”So that the reputation of your sender domain does not suffer, contacts whose e-mail address does not exist or who do not wish to receive your e-mails are automatically marked with a “Do Not Contact” (DNC).
Continue reading “When is a “Do Not Contact” (DNC) set?”