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Glossary

Explains marketing automation terms.

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FAQ

All important questions and answers for Aivie Beginner:innen.

Marketing Automation Glossary

The most important marketing automation terms from A-Z.

VisitorsBottom of the FunnelCustomer JourneyEntry Product/Trip Wire
Main product/CoreInboundLeadLead Magnet/Engager
Margin OptimizerMarketing AutomationMarketing FunnelMiddle of the Funnel
OutboundQualified leadSales FunnelTop of the Funnel

Bottom of the Funnel

Bottom of the funnel is where leads make the final decision whether to buy from you or a competitor. At the bottom of the funnel, you convert leads into customers.

CRM

The abbreviation CRM stands for Customer Relationship Management. A CRM system is software that manages the relationships between a company and its customers. The main tasks of a CRM system include increasing sales by optimizing business processes, improving the quality of goods and services and communicating effectively with customers. A CRM captures and analyzes leads,…

Customer Journey

The customer journey maps the individual journey from the customer’s point of view. The focus is on the customer experience. Starting with the first contact with the brand, through the purchase or use of the product or service, to the switch.

Entry level product / Trip Wire

An entry-level product has a small hurdle to purchase. It can be purchased without major reconciliations. Out of pocket or departmental budget.

Inbound

Inbound marketing describes the method by which customers are won over through content tailored to them.

Lead

A lead is an identified contact in the tool who has shown an interest in the offer.