{"id":16927,"date":"2023-12-15T05:36:59","date_gmt":"2023-12-15T03:36:59","guid":{"rendered":"https:\/\/aivie.ch\/faq-et-base-de-connaissances\/"},"modified":"2026-02-19T09:25:15","modified_gmt":"2026-02-19T07:25:15","slug":"faq-et-base-de-connaissances","status":"publish","type":"page","link":"https:\/\/aivie.ch\/fr\/faq-et-base-de-connaissances\/","title":{"rendered":"FAQ et base de connaissances"},"content":{"rendered":"\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-d2af22f ugb-container--v2 ugb-container--design-plain ugb-main-block ugb-main-block--inner-center ugb--has-block-background ugb--has-background-overlay\"><style>.ugb-d2af22f.ugb-container{background-image:url(https:\/\/cdn.aivie.ch\/media\/wp\/2021\/06\/19131703\/pattern-u-960w.png);background-position:bottom right;background-repeat:no-repeat;background-size:40% !important}.ugb-d2af22f.ugb-container:before{opacity:0.5}@media screen and (min-width:768px){.ugb-d2af22f-content-wrapper.ugb-container__content-wrapper{width:90% !important}.ugb-d2af22f.ugb-container{margin-top:0px !important;padding-top:0px !important;padding-right:35px !important;padding-left:35px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-d2af22f-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-d2af22f-content-wrapper\">\n<div class=\"wp-block-ugb-heading ugb-heading ugb-5431ba5 ugb-main-block\"><style>.ugb-5431ba5 .ugb-heading__title{text-align:center}.ugb-5431ba5 .ugb-inner-block{text-align:center}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h1 class=\"ugb-heading__title\">Centre d&rsquo;assistance<\/h1><p class=\"ugb-heading__subtitle\">Obtenez de pr\u00e9cieux conseils, des instructions et des informations de d\u00e9pannage pour tirer le meilleur parti de votre Aivie.<\/p><\/div><\/div><\/div>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/aivie.ch\/fr\/\" class=\"wp-block-search__button-inside wp-block-search__icon-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Rechercher<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Rechercher\" class=\"wp-block-search__button has-icon wp-element-button\" type=\"submit\" ><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n\n\n<div class=\"aligncenter wp-block-ugb-card ugb-card ugb-3c50a2c ugb-card--v2 ugb-card--design-basic ugb-card--columns-3 ugb-main-block\"><style>.ugb-3c50a2c .ugb-card__item{border-radius:0px !important;border-style:solid !important;border-color:#dad9da !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;background-color:#cfe7e1 !important}.ugb-3c50a2c .ugb-card__item:before{background-color:#cfe7e1 !important}.ugb-3c50a2c .ugb-card__title{color:#222222 !important;text-align:center !important}.ugb-3c50a2c .ugb-card__description{color:#222222 !important;text-align:center !important}.ugb-3c50a2c .ugb-button:hover{opacity:0.7}.ugb-3c50a2c .ugb-button-container{text-align:center !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-card__item ugb-card__item1\"><div class=\"ugb-card__content\"><h3 class=\"ugb-card__title\">Commencer maintenant<\/h3><p class=\"ugb-card__description\">Pour les personnes qui commencent avec Aivie.<\/p><div class=\"ugb-button-container\"><a class=\"ugb-button ugb-button--size-normal ugb-button--design-plain ugb-button--has-icon ugb-button--icon-position-right\" href=\"https:\/\/aivie.ch\/aivie-grundlagen\/\" rel=\"\" title=\"\"><div class=\"ugb-icon-inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><span class=\"ugb-button--inner\">Commencer avec Aivie<\/span><\/a><\/div><\/div><\/div><div class=\"ugb-card__item ugb-card__item2\"><div class=\"ugb-card__content\"><h3 class=\"ugb-card__title\">FAQ<\/h3><p class=\"ugb-card__description\">R\u00e9ponses<br\/>aux questions et probl\u00e8mes. <\/p><div class=\"ugb-button-container\"><a class=\"ugb-button ugb-button--size-normal ugb-button--design-plain ugb-button--has-icon ugb-button--icon-position-right\" href=\"#h-alle-faq\" rel=\"\" title=\"\"><div class=\"ugb-icon-inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><span class=\"ugb-button--inner\">Afficher la FAQ<\/span><\/a><\/div><\/div><\/div><div class=\"ugb-card__item ugb-card__item3\"><div class=\"ugb-card__content\"><h3 class=\"ugb-card__title\">Billet d&rsquo;assistance<\/h3><p class=\"ugb-card__description\">R\u00e9soudre un ticket d&rsquo;assistance dans ton compte.<\/p><div class=\"ugb-button-container\"><a class=\"ugb-button ugb-button--size-normal ugb-button--design-plain ugb-button--has-icon ugb-button--icon-position-right\" href=\"https:\/\/aivie.ch\/account\/\" rel=\"\" title=\"\"><div class=\"ugb-icon-inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><span class=\"ugb-button--inner\">Acheter un billet<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-73396d7\" data-block-id=\"73396d7\"><style>.stk-73396d7-column{max-width:990px !important;min-width:auto !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-73396d7-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-04ded0b\" data-v=\"4\" data-block-id=\"04ded0b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-04ded0b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-04ded0b-inner-blocks\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-ganz-haufig-gestellte-fragen\">Foire aux questions<\/h2>\n\n\n\n<div class=\"wp-block-stackable-posts stk-block-posts stk--has-container stk-block stk-283b275 is-style-vertical-card\" data-v=\"2\" data-block-id=\"283b275\"><style>.stk-283b275 {--stk-columns:3 !important;}.stk-283b275 .stk-img-wrapper{width:100% !important;height:300px !important;}.stk-283b275 .stk-img-wrapper img{filter:brightness(0.85) !important;}.stk-283b275 .stk-block-posts__title a{color:#e63312 !important;}.stk-283b275 .stk-block-posts__meta{color:#FFFFFF !important;}<\/style><div class=\"stk-inner-blocks stk-content-align stk-283b275-column\"><div class=\"stk-block-posts__items\"><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-changer-mon-mot-de-passe\/\">Comment changer mon mot de passe ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie a deux mots de passe : Aivie Website Account pour tout ce qui concerne la commande et Aivie Tool pour votre marketing automation. Vous trouverez \u00e9galement l&rsquo;URL de votre\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-changer-mon-mot-de-passe\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-puis-je-modifier-les-parametres-dabonnement-et-de-paiement-pour-aivie\/\">Comment puis-je modifier les param\u00e8tres d\u2019abonnement et de paiement pour Aivie ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Vous pouvez g\u00e9rer vos coordonn\u00e9es de paiement ainsi que les param\u00e8tres de votre abonnement directement dans votre compte client. Vous pouvez par exemple adapter le mode de paiement, modifier le\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-puis-je-modifier-les-parametres-dabonnement-et-de-paiement-pour-aivie\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-connecter-aivie-a-wordpress\/\">Comment connecter Aivie \u00e0 WordPress ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie est configur\u00e9 de mani\u00e8re \u00e0 ce que vous puissiez le connecter facilement \u00e0 WordPress. Vous pouvez directement installer le plugin Mautic correspondant sur WordPress, et le configurer. Dans les\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-connecter-aivie-a-wordpress\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-creer-une-newsletter\/\">Comment envoyer une newsletter&nbsp;?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Si vous souhaitez envoyer une nouvelle newsletter, s\u00e9lectionnez Segment E-mail et non Template E-mail. L\u2019e-mail peut ainsi \u00eatre envoy\u00e9 sous forme de newsletter aux contacts du segment s\u00e9lectionn\u00e9. Pour envoyer\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-creer-une-newsletter\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/quest-ce-que-le-double-opt-in\/\">Qu&#039;est-ce que le &quot;double opt-in&quot; ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Chaque fois que vous souhaitez \u00e9crire \u00e0 vos clients \u00e0 des fins de marketing, vous avez besoin de leur consentement explicite. Par exemple, la case typique que vous cochez lorsque\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/quest-ce-que-le-double-opt-in\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-integrer-aivie-a-mon-site-web\/\">Comment int\u00e9grer Aivie \u00e0 mon site web ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie est bas\u00e9 sur la technologie Mautic. Cela vous facilite la t\u00e2che, car des int\u00e9grations importantes dans de nombreux syst\u00e8mes de gestion de contenu (CMS) existants sont d\u00e9j\u00e0 disponibles. Il\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-integrer-aivie-a-mon-site-web\/\">Details<\/a><\/article><\/div><\/div><\/div><div class=\"stk-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-db8e55f\" data-block-id=\"db8e55f\"><style>.stk-db8e55f {margin-bottom:80px !important;}.stk-db8e55f-column{max-width:990px !important;min-width:auto !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-db8e55f-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-19ebfc7\" data-v=\"4\" data-block-id=\"19ebfc7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-19ebfc7-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-19ebfc7-inner-blocks\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-alle-faq\">Toutes les FAQ<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Trouve le sujet que tu cherches en utilisant les cat\u00e9gories ou en faisant d\u00e9filer la FAQ.<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-1e936b5\" data-block-id=\"1e936b5\"><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-bdf12bb\" data-block-id=\"bdf12bb\"><style>.stk-bdf12bb .stk-button{background:transparent !important;}.stk-bdf12bb .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-bdf12bb .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/fr\/faqs\/generalites\/\"><span class=\"stk-button__inner-text\">G\u00e9n\u00e9ralit\u00e9s<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-a88c26c\" data-block-id=\"a88c26c\"><style>.stk-a88c26c .stk-button{background:transparent !important;}.stk-a88c26c .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-a88c26c .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/fr\/faqs\/segments-fr\/\"><span class=\"stk-button__inner-text\">Segments<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-aaef9f3\" data-block-id=\"aaef9f3\"><style>.stk-aaef9f3 .stk-button{background:transparent !important;}.stk-aaef9f3 .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-aaef9f3 .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/fr\/faqs\/gestion-des-contacts\/\"><span class=\"stk-button__inner-text\">Contacts<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-98a85d4\" data-block-id=\"98a85d4\"><style>.stk-98a85d4 .stk-button{background:transparent !important;}.stk-98a85d4 .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-98a85d4 .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/fr\/faqs\/e-mails-fr\/\"><span class=\"stk-button__inner-text\">E-mails<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-abc9053\" data-block-id=\"abc9053\"><style>.stk-abc9053 .stk-button{background:transparent !important;}.stk-abc9053 .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-abc9053 .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/fr\/faqs\/formulaire\/\"><span class=\"stk-button__inner-text\">Formulaires<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-9ce758d\" data-block-id=\"9ce758d\"><style>.stk-9ce758d .stk-button{background:transparent !important;}.stk-9ce758d .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-9ce758d .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/fr\/faqs\/campagne\/\"><span class=\"stk-button__inner-text\">Campagnes<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-posts stk-block-posts stk--has-container stk-block stk-7d5c872 is-style-vertical-card\" data-v=\"2\" data-block-id=\"7d5c872\"><style>.stk-7d5c872 {--stk-columns:3 !important;}.stk-7d5c872 .stk-img-wrapper{width:100% !important;height:300px !important;}<\/style><div class=\"stk-inner-blocks stk-content-align stk-7d5c872-column\"><div class=\"stk-block-posts__items\"><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-creer-une-newsletter\/\">Comment envoyer une newsletter&nbsp;?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Si vous souhaitez envoyer une nouvelle newsletter, s\u00e9lectionnez Segment E-mail et non Template E-mail. L\u2019e-mail peut ainsi \u00eatre envoy\u00e9 sous forme de newsletter aux contacts du segment s\u00e9lectionn\u00e9. Pour envoyer\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-creer-une-newsletter\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-integrer-aivie-a-mon-site-web\/\">Comment int\u00e9grer Aivie \u00e0 mon site web ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie est bas\u00e9 sur la technologie Mautic. Cela vous facilite la t\u00e2che, car des int\u00e9grations importantes dans de nombreux syst\u00e8mes de gestion de contenu (CMS) existants sont d\u00e9j\u00e0 disponibles. Il\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-integrer-aivie-a-mon-site-web\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/quest-ce-que-le-double-opt-in\/\">Qu&#039;est-ce que le &quot;double opt-in&quot; ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Chaque fois que vous souhaitez \u00e9crire \u00e0 vos clients \u00e0 des fins de marketing, vous avez besoin de leur consentement explicite. Par exemple, la case typique que vous cochez lorsque\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/quest-ce-que-le-double-opt-in\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-puis-je-modifier-les-parametres-dabonnement-et-de-paiement-pour-aivie\/\">Comment puis-je modifier les param\u00e8tres d\u2019abonnement et de paiement pour Aivie ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Vous pouvez g\u00e9rer vos coordonn\u00e9es de paiement ainsi que les param\u00e8tres de votre abonnement directement dans votre compte client. Vous pouvez par exemple adapter le mode de paiement, modifier le\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-puis-je-modifier-les-parametres-dabonnement-et-de-paiement-pour-aivie\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-connecter-aivie-a-wordpress\/\">Comment connecter Aivie \u00e0 WordPress ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie est configur\u00e9 de mani\u00e8re \u00e0 ce que vous puissiez le connecter facilement \u00e0 WordPress. Vous pouvez directement installer le plugin Mautic correspondant sur WordPress, et le configurer. Dans les\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-connecter-aivie-a-wordpress\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/fr\/faq\/comment-changer-mon-mot-de-passe\/\">Comment changer mon mot de passe ?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie a deux mots de passe : Aivie Website Account pour tout ce qui concerne la commande et Aivie Tool pour votre marketing automation. Vous trouverez \u00e9galement l&rsquo;URL de votre\u2026<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/fr\/faq\/comment-changer-mon-mot-de-passe\/\">Details<\/a><\/article><\/div><\/div><\/div><div class=\"stk-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"alignfull wp-block-ugb-columns ugb-columns aiv-col-2 ugb-1c9b479 ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>.ugb-1c9b479-content-wrapper{grid-column-gap:60px !important}.ugb-1c9b479.ugb-columns{background-color:#cfe7e1}.ugb-1c9b479.ugb-columns:before{background-color:#cfe7e1}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-1c9b479-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-20fa9e9 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-20fa9e9-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<h2 class=\"wp-block-heading\" id=\"h-live-q-amp-a-mit-adrian\">Questions-r\u00e9ponses en direct avec Adrian.<\/h2>\n\n\n\n<p>R\u00e9jouissez-vous d&rsquo;un nouveau cycle de connaissances et d&rsquo;inspiration ! Notre expert Aivie et Mautic, Adrian, est pr\u00eat \u00e0 r\u00e9pondre \u00e0 toutes vos questions. Que tu d\u00e9butes ou que tu sois d\u00e9j\u00e0 un professionnel, tu trouveras ici de pr\u00e9cieux aper\u00e7us et des conseils pratiques pour ta strat\u00e9gie marketing.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support.webp\" alt=\"aivie marketing automatin support local adrian schimpf\" class=\"wp-image-11276\" title=\"\" srcset=\"https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support.webp 800w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-300x300.webp 240w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-768x768.webp 768w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-480x480.webp 480w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-600x600.webp 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-0abfd3f ugb-column--design-plain ugb-main-block\" id=\"join\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-0abfd3f-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<div class=\"wp-block-ugb-heading ugb-heading ugb-2acaf7e ugb-main-block\"><style>.ugb-2acaf7e .ugb-heading__title{color:#283e4c}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h2 class=\"ugb-heading__title\"> Inscris-toi <span style=\"color: #283e4c;\" class=\"ugb-highlight\">maintenant <\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p>R\u00e9servez votre session individuelle de questions-r\u00e9ponses en direct de 30 minutes sur Aivie et Mautic avec Adrian. Toujours gratuit pour tous les clients Aivie, et une premi\u00e8re session est \u00e9galement gratuite pour tous les utilisateurs Mautic.<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-b22eba2\" data-block-id=\"b22eba2\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-4fbe011 stk--has-lightbox\" data-block-id=\"4fbe011\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/cal.com\/adrianschimpf\/30-min-support-free\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-button__inner-text\">R\u00e9server un rendez-vous maintenant<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Centre d&rsquo;assistance Obtenez de pr\u00e9cieux conseils, des instructions et des informations de d\u00e9pannage pour tirer le meilleur parti de votre Aivie. Commencer maintenant Pour les personnes qui commencent avec Aivie. Commencer avec Aivie FAQ R\u00e9ponsesaux questions et probl\u00e8mes. Afficher la FAQ Billet d&rsquo;assistance R\u00e9soudre un ticket d&rsquo;assistance dans ton compte. Acheter un billet Foire aux &hellip; <a href=\"https:\/\/aivie.ch\/fr\/faq-et-base-de-connaissances\/\" class=\"more-link\">Continuer la lecture de <span class=\"screen-reader-text\">FAQ et base de connaissances<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"front-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16927","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","post-thumbnail":"","aiv_480w":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Centre d&rsquo;assistanceObtenez de pr\u00e9cieux conseils, des instructions et des informations de d\u00e9pannage pour tirer le meilleur parti de votre Aivie. Rechercher Commencer maintenantPour les personnes qui commencent avec Aivie.Commencer avec AivieFAQR\u00e9ponsesaux questions et probl\u00e8mes. Afficher la FAQBillet d&rsquo;assistanceR\u00e9soudre un ticket d&rsquo;assistance dans ton compte.Acheter un billet Foire aux questions Comment connecter Aivie \u00e0 WordPress ?Aivie est configur\u00e9 de mani\u00e8re \u00e0 ce que vous puissiez le connecter facilement \u00e0 WordPress. Vous pouvez directement installer le plugin Mautic correspondant sur WordPress, et le configurer. Dans les\u2026 DetailsComment envoyer une newsletter&nbsp;?Si vous souhaitez envoyer une nouvelle newsletter, s\u00e9lectionnez Segment E-mail et non Template\u2026<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Adrian Schimpf","url":"https:\/\/aivie.ch\/fr\/author\/adrian\/"},"comments_num_v2":"0 commentaire","_links":{"self":[{"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/pages\/16927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/comments?post=16927"}],"version-history":[{"count":10,"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/pages\/16927\/revisions"}],"predecessor-version":[{"id":28789,"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/pages\/16927\/revisions\/28789"}],"wp:attachment":[{"href":"https:\/\/aivie.ch\/fr\/wp-json\/wp\/v2\/media?parent=16927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}