{"id":2467,"date":"2020-10-09T08:54:00","date_gmt":"2020-10-09T06:54:00","guid":{"rendered":"https:\/\/aivie.ch\/aivie-email-template-based-on-the-leaked-amazon-template-and-best-practices\/"},"modified":"2022-07-04T16:29:19","modified_gmt":"2022-07-04T14:29:19","slug":"aivie-email-template-based-on-the-leaked-amazon-template-and-best-practices","status":"publish","type":"post","link":"https:\/\/aivie.ch\/en\/aivie-email-template-based-on-the-leaked-amazon-template-and-best-practices\/","title":{"rendered":"Aivie email template based on the leaked Amazon template and best practices"},"content":{"rendered":"\n

With an email template we can quickly and easily create an email. But what does a good email marketing template actually look like? Should it be more of a text email? Or would you prefer a colourful HTML e-mail?<\/p>\n\n\n\n

To the great delight of communications and marketing professionals, an Amazon email template was shared on Reddit<\/a> a few months ago. The company had accidentally sent out a template with detailed instructions for successful marketing emails. Shortly after, the whole thing was on the web and we got a glimpse of how the Internet giant builds its email templates. For anyone who sends email, a bit of a godsend.<\/p>\n\n

I took the opportunity to set up guidelines and best practices for email marketing templates. I then translated these findings directly into an example for our open source email marketing software Mautic. You can find our Mautic template<\/a> at the end of the post.<\/p>\n\n

First, let’s take a look at what the reasoning behind building Amazon’s email template is: <\/p>\n\n

\"Amazon<\/figure>\n\n

What we want to achieve with email marketing<\/h2>\n\n

Basically, we as a company have a clear goal with a marketing email: we want to send a message to the person receiving it and trigger a reaction in that person.<\/p>\n\n

For this to succeed, various hurdles must be overcome. On the one hand, everything has to be technically correct so that the e-mail ends up in the inbox (and not in spam) in the first place. On the other hand, the content of the email must also be convincing.<\/p>\n\n

Challenges in email marketing<\/h2>\n\n
  1. The email must be opened by the customer<\/li>
  2. Trust and relevance must be generated within a few seconds<\/li>
  3. It must be possible to grasp the message and the added value quickly<\/li>
  4. The right tone makes the difference, the content should entertain without appearing unprofessional.<\/li>
  5. The desired reaction must fit and be easy to execute<\/li><\/ol>\n\n

    Best Practices based on the Amazon E-Mail Template<\/h2>\n\n

    Let’s look at the individual elements of the email template and their purpose in detail:<\/p>\n\n

    1. Logo<\/li>
    2. Stimmungsbild<\/li>
    3. \u00dcberschrift<\/li>
    4. Drei Text Paragraphen<\/li>
    5. Der Call to Action (C2A)<\/li>
    6. Footer Links<\/li><\/ol>\n\n

      Logo<\/h3>\n\n

      It is immediately obvious that it is an email from Amazon. This creates trust.<\/p>\n\n

      Stimmungsbild<\/h3>\n\n

      The picture gives the first impression. The aim of the image is to set the mood, evoke emotions and get the recipient to read the headline. <\/p>\n\n

      For the image to meet this goal, it should attract attention, add value, be interesting, and match the content (<\/a>Visual Newsletters, Nielsen Norman Group<\/a>).<\/p>\n\n

      Photos of real people work very well here. Eye tracking tests(Photos as web content, Nielsen Norman Group<\/a>) showed this more than 10 years ago. However, generic stock photos or mood images are often simply hidden. <\/p>\n\n

      It is also important that the image does not overwhelm the reader. Or, that it even completely distracts from the headline.<\/p>\n\n

      In addition, we must also take into account here that it is not displayed by default in many e-mail programs (e.g. Outlook).<\/p>\n\n

      Amazon has chosen a 600px x 200px image in their E-Mail template here. This provides enough room, but also doesn’t take up an overwhelming amount of space. <\/p>\n\n

      The headline sums it up succinctly<\/h3>\n\n

      The headline is one of the most important parts of the entire email. Based on the headline, the reader decides whether to read the rest of the content or ignore the e-mail, delete it directly or even unsubscribe from the newsletter.<\/p>\n\n

      A good headline is a small challenge. It is important to know the target group (persona) and their current needs (journey, job to be done). The headline sums up why this email is important. What added value does the email bring to the reader? What do they get out of it?<\/p>\n\n

      Remember what point in the customer journey your contact is at. Which persona does she:he correspond to? What is her:his current need? How can I bring her:him added value with my email that costs her:him as little (effort) as possible?<\/p>\n\n

      3 short paragraphs that create a melody<\/h3>\n\n

      This is where the music plays! The text should be tidy, at the same time not a boring string of words. Start with short five-word sentences. Like the first sentence here. Because short sentences are easy to grasp. (Okay, that’s seven words now, too). Only in the second and third paragraphs are longer sentences used.<\/p>\n\n

      This text structure does not originate from Amazon itself. Writer Gary Provost published it in his book,Make Every Word Count<\/a>. Provost understood that the combination of short and long sentences creates a melody of words that attracts readers.<\/p>\n\n

      The Call To Action (C2A) must create an urge to act<\/h3>\n\n

      How do you create a C2A that generates a reaction. A C2A that gets the reader of the email to click on it immediately? There is little scientific evidence to back this up. This is because the appropriate call depends on a number of factors:<\/p>\n\n