{"id":6135,"date":"2022-03-28T10:01:24","date_gmt":"2022-03-28T08:01:24","guid":{"rendered":"https:\/\/aivie.ch\/faq-and-knowledge-base\/"},"modified":"2026-02-19T09:25:14","modified_gmt":"2026-02-19T07:25:14","slug":"faq-and-knowledge-base","status":"publish","type":"page","link":"https:\/\/aivie.ch\/en\/faq-and-knowledge-base\/","title":{"rendered":"FAQ and Knowledge Base"},"content":{"rendered":"\n<div class=\"alignfull wp-block-ugb-container ugb-container ugb-d2af22f ugb-container--v2 ugb-container--design-plain ugb-main-block ugb-main-block--inner-center ugb--has-block-background ugb--has-background-overlay\"><style>.ugb-d2af22f.ugb-container{background-image:url(https:\/\/cdn.aivie.ch\/media\/wp\/2021\/06\/19131703\/pattern-u-960w.png);background-position:bottom right;background-repeat:no-repeat;background-size:40% !important}.ugb-d2af22f.ugb-container:before{opacity:0.5}@media screen and (min-width:768px){.ugb-d2af22f-content-wrapper.ugb-container__content-wrapper{width:90% !important}.ugb-d2af22f.ugb-container{margin-top:0px !important;padding-top:0px !important;padding-right:35px !important;padding-left:35px !important}}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-container__wrapper ugb-d2af22f-wrapper\"><div class=\"ugb-container__side\"><div class=\"ugb-container__content-wrapper ugb-d2af22f-content-wrapper\">\n<div class=\"wp-block-ugb-heading ugb-heading ugb-5431ba5 ugb-main-block\"><style>.ugb-5431ba5 .ugb-heading__title{text-align:center}.ugb-5431ba5 .ugb-inner-block{text-align:center}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h1 class=\"ugb-heading__title\">Support Center<\/h1><p class=\"ugb-heading__subtitle\">Get valuable tips, instructions and troubleshooting information to get the most out of your Aivie.<\/p><\/div><\/div><\/div>\n\n\n<form role=\"search\" method=\"get\" action=\"https:\/\/aivie.ch\/en\/\" class=\"wp-block-search__button-inside wp-block-search__icon-button wp-block-search\"    ><label class=\"wp-block-search__label\" for=\"wp-block-search__input-1\" >Search<\/label><div class=\"wp-block-search__inside-wrapper\" ><input class=\"wp-block-search__input\" id=\"wp-block-search__input-1\" placeholder=\"\" value=\"\" type=\"search\" name=\"s\" required \/><button aria-label=\"Search\" class=\"wp-block-search__button has-icon wp-element-button\" type=\"submit\" ><svg class=\"search-icon\" viewBox=\"0 0 24 24\" width=\"24\" height=\"24\">\n\t\t\t\t\t<path d=\"M13 5c-3.3 0-6 2.7-6 6 0 1.4.5 2.7 1.3 3.7l-3.8 3.8 1.1 1.1 3.8-3.8c1 .8 2.3 1.3 3.7 1.3 3.3 0 6-2.7 6-6S16.3 5 13 5zm0 10.5c-2.5 0-4.5-2-4.5-4.5s2-4.5 4.5-4.5 4.5 2 4.5 4.5-2 4.5-4.5 4.5z\"><\/path>\n\t\t\t\t<\/svg><\/button><\/div><\/form>\n\n\n<div class=\"aligncenter wp-block-ugb-card ugb-card ugb-3c50a2c ugb-card--v2 ugb-card--design-basic ugb-card--columns-3 ugb-main-block\"><style>.ugb-3c50a2c .ugb-card__item{border-radius:0px !important;border-style:solid !important;border-color:#dad9da !important;border-top-width:1px !important;border-right-width:1px !important;border-bottom-width:1px !important;border-left-width:1px !important;background-color:#cfe7e1 !important}.ugb-3c50a2c .ugb-card__item:before{background-color:#cfe7e1 !important}.ugb-3c50a2c .ugb-card__title{color:#222222 !important;text-align:center !important}.ugb-3c50a2c .ugb-card__description{color:#222222 !important;text-align:center !important}.ugb-3c50a2c .ugb-button:hover{opacity:0.7}.ugb-3c50a2c .ugb-button-container{text-align:center !important}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-card__item ugb-card__item1\"><div class=\"ugb-card__content\"><h3 class=\"ugb-card__title\">Get started now<\/h3><p class=\"ugb-card__description\">For people who start with Aivie.<\/p><div class=\"ugb-button-container\"><a class=\"ugb-button ugb-button--size-normal ugb-button--design-plain ugb-button--has-icon ugb-button--icon-position-right\" href=\"https:\/\/aivie.ch\/aivie-grundlagen\/\" rel=\"\" title=\"\"><div class=\"ugb-icon-inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><span class=\"ugb-button--inner\">Start with Aivie<\/span><\/a><\/div><\/div><\/div><div class=\"ugb-card__item ugb-card__item2\"><div class=\"ugb-card__content\"><h3 class=\"ugb-card__title\">FAQ<\/h3><p class=\"ugb-card__description\">Answers<br\/>to questions and issues. <\/p><div class=\"ugb-button-container\"><a class=\"ugb-button ugb-button--size-normal ugb-button--design-plain ugb-button--has-icon ugb-button--icon-position-right\" href=\"#h-alle-faq\" rel=\"\" title=\"\"><div class=\"ugb-icon-inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><span class=\"ugb-button--inner\">Show FAQ<\/span><\/a><\/div><\/div><\/div><div class=\"ugb-card__item ugb-card__item3\"><div class=\"ugb-card__content\"><h3 class=\"ugb-card__title\">Support ticket<\/h3><p class=\"ugb-card__description\">Create a support ticket in your account.<\/p><div class=\"ugb-button-container\"><a class=\"ugb-button ugb-button--size-normal ugb-button--design-plain ugb-button--has-icon ugb-button--icon-position-right\" href=\"https:\/\/aivie.ch\/account\/\" rel=\"\" title=\"\"><div class=\"ugb-icon-inner-svg\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"arrow-circle-right\" class=\"svg-inline--fa fa-arrow-circle-right fa-w-16\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M256 8c137 0 248 111 248 248S393 504 256 504 8 393 8 256 119 8 256 8zm-28.9 143.6l75.5 72.4H120c-13.3 0-24 10.7-24 24v16c0 13.3 10.7 24 24 24h182.6l-75.5 72.4c-9.7 9.3-9.9 24.8-.4 34.3l11 10.9c9.4 9.4 24.6 9.4 33.9 0L404.3 273c9.4-9.4 9.4-24.6 0-33.9L271.6 106.3c-9.4-9.4-24.6-9.4-33.9 0l-11 10.9c-9.5 9.6-9.3 25.1.4 34.4z\"><\/path><\/svg><\/div><span class=\"ugb-button--inner\">Solve ticket<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-73396d7\" data-block-id=\"73396d7\"><style>.stk-73396d7-column{max-width:990px !important;min-width:auto !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-73396d7-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-04ded0b\" data-v=\"4\" data-block-id=\"04ded0b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-04ded0b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-04ded0b-inner-blocks\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-ganz-haufig-gestellte-fragen\">Very frequently asked questions<\/h2>\n\n\n\n<div class=\"wp-block-stackable-posts stk-block-posts stk--has-container stk-block stk-283b275 is-style-vertical-card\" data-v=\"2\" data-block-id=\"283b275\"><style>.stk-283b275 {--stk-columns:3 !important;}.stk-283b275 .stk-img-wrapper{width:100% !important;height:300px !important;}.stk-283b275 .stk-img-wrapper img{filter:brightness(0.85) !important;}.stk-283b275 .stk-block-posts__title a{color:#e63312 !important;}.stk-283b275 .stk-block-posts__meta{color:#FFFFFF !important;}<\/style><div class=\"stk-inner-blocks stk-content-align stk-283b275-column\"><div class=\"stk-block-posts__items\"><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-connect-aivie-with-wordpress\/\">How do I connect Aivie with WordPress?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie is set up so that you can easily connect it to WordPress. You can directly install the corresponding Mautic plugin on WordPress, and configure it. Your main domain is&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-connect-aivie-with-wordpress\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/en\/faq\/what-is-meant-by-double-opt-in\/\">What is meant by &quot;double opt-in&quot;?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Whenever you want to write to your customers for marketing purposes, you need their express consent. For example, the typical check mark that you set when placing an online order&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/what-is-meant-by-double-opt-in\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-can-i-change-the-subscription-payment-settings-for-aivie\/\">How can I change the subscription &amp; payment settings for Aivie?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>You can manage both your payment details and your subscription settings directly in your customer account. For example, you can adjust the payment method, change the number of contacts, renew,&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-can-i-change-the-subscription-payment-settings-for-aivie\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-change-my-password\/\">How do I change my password?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie has two passwords: Aivie Website Account for everything related to ordering and Aivie Tool for your marketing automation. You can also find the URL to your Aivie Tool in&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-change-my-password\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-283b275-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title has-text-color\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-create-a-newsletter\/\">How do I send a newsletter?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>If you want to send a new newsletter, select the Email segment and not the Email template. The email can then be sent as a newsletter to the contacts in&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-create-a-newsletter\/\">Details<\/a><\/article><\/div><\/div><\/div><div class=\"stk-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-stackable-columns alignwide stk-block-columns stk-block stk-db8e55f\" data-block-id=\"db8e55f\"><style>.stk-db8e55f {margin-bottom:80px !important;}.stk-db8e55f-column{max-width:990px !important;min-width:auto !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-db8e55f-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-19ebfc7\" data-v=\"4\" data-block-id=\"19ebfc7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-19ebfc7-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-19ebfc7-inner-blocks\">\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"h-alle-faq\">All FAQ<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Find the topic you are looking for via the categories or scroll through the FAQ.<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-1e936b5\" data-block-id=\"1e936b5\"><div class=\"stk-row stk-inner-blocks has-text-align-center stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-bdf12bb\" data-block-id=\"bdf12bb\"><style>.stk-bdf12bb .stk-button{background:transparent !important;}.stk-bdf12bb .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-bdf12bb .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/en\/faqs\/general\/\"><span class=\"stk-button__inner-text\">General<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-a88c26c\" data-block-id=\"a88c26c\"><style>.stk-a88c26c .stk-button{background:transparent !important;}.stk-a88c26c .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-a88c26c .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/en\/faqs\/segments\/\"><span class=\"stk-button__inner-text\">Segments<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-aaef9f3\" data-block-id=\"aaef9f3\"><style>.stk-aaef9f3 .stk-button{background:transparent !important;}.stk-aaef9f3 .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-aaef9f3 .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/en\/faqs\/contact-management\/\"><span class=\"stk-button__inner-text\">Contacts<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-98a85d4\" data-block-id=\"98a85d4\"><style>.stk-98a85d4 .stk-button{background:transparent !important;}.stk-98a85d4 .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-98a85d4 .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/en\/faqs\/emails\/\"><span class=\"stk-button__inner-text\">Emails<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-abc9053\" data-block-id=\"abc9053\"><style>.stk-abc9053 .stk-button{background:transparent !important;}.stk-abc9053 .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-abc9053 .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/en\/faqs\/form\/\"><span class=\"stk-button__inner-text\">Forms<\/span><\/a><\/div>\n\n\n\n<div class=\"wp-block-stackable-button stk-block-button is-style-plain stk-block stk-9ce758d\" data-block-id=\"9ce758d\"><style>.stk-9ce758d .stk-button{background:transparent !important;}.stk-9ce758d .stk-button:hover:after{background:transparent !important;opacity:1 !important;}:where(.stk-hover-parent:hover,  .stk-hover-parent.stk--is-hovered) .stk-9ce758d .stk-button:after{background:transparent !important;opacity:1 !important;}<\/style><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/aivie.ch\/en\/faqs\/campaign\/\"><span class=\"stk-button__inner-text\">Campaign<\/span><\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-posts stk-block-posts stk--has-container stk-block stk-7d5c872 is-style-vertical-card\" data-v=\"2\" data-block-id=\"7d5c872\"><style>.stk-7d5c872 {--stk-columns:3 !important;}.stk-7d5c872 .stk-img-wrapper{width:100% !important;height:300px !important;}<\/style><div class=\"stk-inner-blocks stk-content-align stk-7d5c872-column\"><div class=\"stk-block-posts__items\"><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/en\/faq\/what-is-meant-by-double-opt-in\/\">What is meant by &quot;double opt-in&quot;?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Whenever you want to write to your customers for marketing purposes, you need their express consent. For example, the typical check mark that you set when placing an online order&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/what-is-meant-by-double-opt-in\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-connect-aivie-with-wordpress\/\">How do I connect Aivie with WordPress?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie is set up so that you can easily connect it to WordPress. You can directly install the corresponding Mautic plugin on WordPress, and configure it. Your main domain is&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-connect-aivie-with-wordpress\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-can-i-change-the-subscription-payment-settings-for-aivie\/\">How can I change the subscription &amp; payment settings for Aivie?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>You can manage both your payment details and your subscription settings directly in your customer account. For example, you can adjust the payment method, change the number of contacts, renew,&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-can-i-change-the-subscription-payment-settings-for-aivie\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-create-a-newsletter\/\">How do I send a newsletter?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>If you want to send a new newsletter, select the Email segment and not the Email template. The email can then be sent as a newsletter to the contacts in&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-create-a-newsletter\/\">Details<\/a><\/article><\/div><\/div><div class=\"stk-block-posts__item\"><div class=\"stk-container stk-7d5c872-container stk-hover-parent\"><article class=\"stk-container-padding\"><h3 class=\"stk-block-posts__title\"><a href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-change-my-password\/\">How do I change my password?<\/a><\/h3><div class=\"stk-block-posts__excerpt\"><p>Aivie has two passwords: Aivie Website Account for everything related to ordering and Aivie Tool for your marketing automation. You can also find the URL to your Aivie Tool in&hellip;<\/p>\n<\/div><a class=\"stk-block-posts__readmore\" href=\"https:\/\/aivie.ch\/en\/faq\/how-do-i-change-my-password\/\">Details<\/a><\/article><\/div><\/div><\/div><div class=\"stk-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"alignfull wp-block-ugb-columns ugb-columns aiv-col-2 ugb-1c9b479 ugb-columns--design-plain ugb-columns--columns-2 ugb-main-block ugb-main-block--inner-center ugb--has-block-background\"><style>.ugb-1c9b479-content-wrapper{grid-column-gap:60px !important}.ugb-1c9b479.ugb-columns{background-color:#cfe7e1}.ugb-1c9b479.ugb-columns:before{background-color:#cfe7e1}<\/style><div class=\"ugb-inner-block ugb-inner-block--center\"><div class=\"ugb-block-content\"><div class=\"ugb-columns__item ugb-1c9b479-content-wrapper\">\n<div class=\"wp-block-ugb-column ugb-column ugb-20fa9e9 ugb-column--design-plain ugb-main-block\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-20fa9e9-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<h2 class=\"wp-block-heading\" id=\"h-live-q-amp-a-mit-adrian\">Live Q&amp;A with Adrian.<\/h2>\n\n\n\n<p>Look forward to another round of knowledge and inspiration! Our Aivie and Mautic expert Adrian is ready to answer all your questions. Whether you&#8217;re just starting out or you&#8217;re already a pro, you&#8217;ll find valuable insights and practical tips for your marketing strategy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support.webp\" alt=\"aivie marketing automatin lokaler support adrian schimpf\" class=\"wp-image-11276\" title=\"\" srcset=\"https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support.webp 800w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-300x300.webp 240w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-768x768.webp 768w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-480x480.webp 480w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/08\/23092936\/Adrian-support-600x600.webp 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-ugb-column ugb-column ugb-0abfd3f ugb-column--design-plain ugb-main-block\" id=\"join\"><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><div class=\"ugb-column__item ugb-0abfd3f-column-wrapper\"><div class=\"ugb-column__content-wrapper\">\n<div class=\"wp-block-ugb-heading ugb-heading ugb-2acaf7e ugb-main-block\"><style>.ugb-2acaf7e .ugb-heading__title{color:#283e4c}<\/style><div class=\"ugb-inner-block\"><div class=\"ugb-block-content\"><h2 class=\"ugb-heading__title\"> <span style=\"color: #283e4c;\" class=\"ugb-highlight\">Sign up now <\/span><\/h2><\/div><\/div><\/div>\n\n\n\n<p>Book your individual 30-minute live Q&amp;A session on Aivie and Mautic with Adrian. Always free for all Aivie customers, and a first session is also free for all Mautic users.<\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-b22eba2\" data-block-id=\"b22eba2\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button stk-block stk-4fbe011 stk--has-lightbox\" data-block-id=\"4fbe011\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"https:\/\/cal.com\/adrianschimpf\/30-min-support-free\" target=\"_blank\" rel=\"noopener\"><span class=\"stk-button__inner-text\">Book an appointment now<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support Center Get valuable tips, instructions and troubleshooting information to get the most out of your Aivie. Get started now For people who start with Aivie. Start with Aivie FAQ Answersto questions and issues. Show FAQ Support ticket Create a support ticket in your account. Solve ticket Very frequently asked questions What is meant by &hellip; <a href=\"https:\/\/aivie.ch\/en\/faq-and-knowledge-base\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">FAQ and Knowledge Base<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"front-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6135","page","type-page","status-publish","hentry"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","post-thumbnail":"","aiv_480w":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Support CenterGet valuable tips, instructions and troubleshooting information to get the most out of your Aivie. Search Get started nowFor people who start with Aivie.Start with AivieFAQAnswersto questions and issues. Show FAQSupport ticketCreate a support ticket in your account.Solve ticket Very frequently asked questions How can I change the subscription &amp; payment settings for Aivie?You can manage both your payment details and your subscription settings directly in your customer account. For example, you can adjust the payment method, change the number of contacts, renew,&hellip; DetailsHow do I send a newsletter?If you want to send a new newsletter, select the Email&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Adrian Schimpf","url":"https:\/\/aivie.ch\/en\/author\/adrian\/"},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/pages\/6135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/comments?post=6135"}],"version-history":[{"count":11,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/pages\/6135\/revisions"}],"predecessor-version":[{"id":28788,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/pages\/6135\/revisions\/28788"}],"wp:attachment":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/media?parent=6135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}