{"id":6254,"date":"2022-03-29T16:30:58","date_gmt":"2022-03-29T14:30:58","guid":{"rendered":"https:\/\/aivie.ch\/faq\/why-is-the-first-name-not-resolved-in-the-sent-email\/"},"modified":"2026-01-11T14:52:06","modified_gmt":"2026-01-11T12:52:06","slug":"why-is-the-first-name-not-resolved-in-the-sent-email","status":"publish","type":"faq","link":"https:\/\/aivie.ch\/en\/faq\/why-is-the-first-name-not-resolved-in-the-sent-email\/","title":{"rendered":"Why isn&#8217;t the [First Name] being resolved in the sent email?"},"content":{"rendered":"<p>From the <a href=\"https:\/\/docs.mautic.org\/en\/setup\/variables\" target=\"_blank\" rel=\"noopener\">variables<\/a> (tokens) the correct values are deposited by your contacts when sending. For example, {contactfield.firstname} then becomes Robert.<\/p>\n<p><!--more--><\/p>\n<p>Since no contact is &#8220;selected&#8221; in the preview and test emails, the variables are replaced with square brackets []. If this worked, you can assume that it will also work in the actual dispatch. <\/p>\n<p>I.e., the field {contactfield.firstname} is then converted to [First Name].<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From the variables (tokens) the correct values are deposited by your contacts when sending. For example, {contactfield.firstname} then becomes Robert.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[],"tags":[],"FaqCategories":[281],"FaqTags":[286,285],"class_list":["post-6254","faq","type-faq","status-publish","hentry","FaqCategories-emails","FaqTags-first-name-en","FaqTags-newsletter-en"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","post-thumbnail":"","aiv_480w":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>From the variables (tokens) the correct values are deposited by your contacts when sending. For example, {contactfield.firstname} then becomes Robert. Since no contact is &#8220;selected&#8221; in the preview and test emails, the variables are replaced with square brackets []. If this worked, you can assume that it will also work in the actual dispatch. I.e., the field {contactfield.firstname} is then converted to [First Name].<\/p>\n","category_list_v2":"Uncategorized","author_info_v2":{"name":"","url":""},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/6254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":1,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/6254\/revisions"}],"predecessor-version":[{"id":27335,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/6254\/revisions\/27335"}],"wp:attachment":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/media?parent=6254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/categories?post=6254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/tags?post=6254"},{"taxonomy":"FaqCategories","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/FaqCategories?post=6254"},{"taxonomy":"FaqTags","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/FaqTags?post=6254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}