In most cases, you should keep click tracking enabled. This lets you see in Aivie which contacts clicked a link in your SMS. Disable it if unchanged links, data protection, or keeping the SMS as short as possible is more important. <\/p>\n\n\n\n
When click tracking is enabled, Aivie replaces the original link with a personal tracking link. When it\u2019s clicked, Aivie records the contact and then redirects them to the desired page. <\/p>\n\n
This allows you to analyze clicks per SMS, identify the interest of individual contacts, trigger follow-up actions in campaigns, and compare different SMS variants.<\/p>\n\n
The setting is phrased as a negation:<\/p>\n\n
You can find the setting under Settings > Configuration > Text Message Settings<\/strong>. It generally applies to SMS sending in your Aivie installation. <\/p>\n\n Keep click tracking enabled if you send marketing SMS with links and want to measure the success of your campaigns. This is our recommendation for newsletters, offers, event invitations, and automated follow-ups. <\/p>\n\n Disabling it can make sense if the original link should remain visible unchanged, you don\u2019t need personal click analysis, or you send purely transactional messages without marketing analysis.<\/p>\n\n Length can also play a role: a tracking link can make the SMS longer and may result in additional billable SMS parts.<\/p>\n\n A tracking link can be longer than the original link. This can cause a message to exceed the maximum length of an SMS part and be billed as multiple SMS messages. <\/p>\n\n So, before a larger campaign, send a test SMS. Check the received link, how it displays, and the number of SMS parts billed by the provider. <\/p>\n\n With click tracking, it is stored which contact clicked a link and when. This analysis should be covered in your privacy policy. If you don\u2019t need this personal analysis, you can disable tracking. <\/p>\n\n You can learn how to create an SMS and set up the right provider under \u201cHow do I send an SMS with Aivie?\u201d<\/a>. Which contact fields are taken into account and what happens with landline numbers is explained in the FAQ \u201cWhich numbers are SMS sent to?\u201d<\/a>. <\/p>\n\n For marketing SMS, we recommend keeping click tracking enabled. To do so, set Disable click tracking<\/strong> to No<\/strong>. Disable it if you don\u2019t need click analysis or want to send unchanged links that are as short as possible. <\/p>\n","protected":false},"excerpt":{"rendered":" For marketing SMS, you should usually keep click tracking enabled. Disabling it can make sense for short, unchanged links or links that aren\u2019t evaluated on a personal basis. <\/p>\n","protected":false},"featured_media":0,"template":"","categories":[110],"tags":[117,2011,2070,2065],"class_list":["post-32410","faq","type-faq","status-publish","hentry","category-marketing-automation","tag-marketing-automation","tag-privacy","tag-sms","tag-tracking"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","post-thumbnail":"","aiv_480w":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":" For marketing SMS, you should usually keep click tracking enabled. Disabling it can make sense for short, unchanged links or links that aren\u2019t evaluated on a personal basis. <\/p>\n","category_list_v2":"Marketing Automation<\/a>","author_info_v2":{"name":"","url":""},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/32410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":1,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/32410\/revisions"}],"predecessor-version":[{"id":32412,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/32410\/revisions\/32412"}],"wp:attachment":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/media?parent=32410"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/categories?post=32410"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/tags?post=32410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}When should I keep tracking enabled?<\/h2>\n\n
When should I disable it?<\/h2>\n\n
Does tracking affect costs?<\/h2>\n\n
What do I need to consider regarding data protection?<\/h2>\n\n
More information about SMS delivery<\/h2>\n\n
Summary<\/h2>\n\n