{"id":23090,"date":"2025-05-15T13:29:56","date_gmt":"2025-05-15T11:29:56","guid":{"rendered":"https:\/\/aivie.ch\/faq\/what-is-a-do-not-contact-and-how-can-i-remove-it\/"},"modified":"2025-05-15T13:30:09","modified_gmt":"2025-05-15T11:30:09","slug":"what-is-a-do-not-contact-and-how-can-i-remove-it","status":"publish","type":"faq","link":"https:\/\/aivie.ch\/en\/faq\/what-is-a-do-not-contact-and-how-can-i-remove-it\/","title":{"rendered":"What is a Do Not Contact and how can I remove it?"},"content":{"rendered":"\n<p>Certain contacts have a red &#8220;Do not Contact&#8221; flag. This can be removed manually via the contact settings. However, this is not necessarily advisable.  <\/p>\n\n<!--more-->\n\n<h2 class=\"wp-block-heading\" id=\"h-wie-erhalt-ein-kontakt-ein-do-not-contact\">How does a contact receive a &#8220;Do not contact&#8221;?<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>When a contact no longer wishes to receive emails. In other words, he or she unsubscribes. <\/li>\n\n\n\n<li>If the system detects that the e-mail address is invalid and therefore the e-mail cannot be delivered (bounced).<\/li>\n\n\n\n<li>If an Aivie user manually sets the contact to &#8220;Do not Contact&#8221;.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2712\" height=\"1524\" src=\"https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic.png\" alt=\"Do not remove contact Aivie or Mautic\" class=\"wp-image-11841\" title=\"\" srcset=\"https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic.png 2712w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic.png 960w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic-1920x1079.png 1920w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic-768x432.png 768w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic-1200x674.png 1200w, https:\/\/cdn.aivie.ch\/media\/wp\/2022\/10\/12104841\/do-not-contact-entfernen-aivie-mautic-480x270.png 480w\" sizes=\"auto, (max-width: 2712px) 100vw, 2712px\" \/><\/figure>\n\n<p>If you want to find out why this contact has a &#8220;Do not contact&#8221;, you can display further details by clicking on the icon in the history. Further information should also be available in the audit log. <\/p>\n\n<h2 class=\"wp-block-heading\" id=\"h-wie-entferne-ich-ein-do-not-contact\">How do I remove a &#8220;Do not Contact&#8221;<\/h2>\n\n<p>If you are sure that the e-mail address is valid and the contact still wants to receive e-mails from you, you can remove the Do-Not-Contact via the contact settings.<\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/aivie.ch\/wp-content\/uploads\/2022\/10\/kontaktpra&#x308;ferenzen-remove-do-not-contact-aivie-mautic.png\" alt=\"Contact preferences Remove do-not-contact Aivie Mautic\" class=\"wp-image-11846\" title=\"\"><\/figure>\n\n<p>A Do-Not-Contact can also be removed again via campaigns and forms. In the form, the action is called &#8220;Remove contact from do-not-contact list&#8221;. We recommend adding such an action to every form. This can be very useful, because if a contact contacts you via a form, they will normally want to be contacted again.   <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Certain contacts have a red &#8220;Do not Contact&#8221; flag. This can be removed manually via the contact settings. However, this is not necessarily advisable.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[],"tags":[],"FaqCategories":[273,281],"FaqTags":[997,497,1060],"class_list":["post-23090","faq","type-faq","status-publish","hentry","FaqCategories-contact-management","FaqCategories-emails","FaqTags-bounces-en","FaqTags-emails-en","FaqTags-unsubscribe-en"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","post-thumbnail":"","aiv_480w":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Certain contacts have a red &#8220;Do not Contact&#8221; flag. This can be removed manually via the contact settings. However, this is not necessarily advisable. How does a contact receive a &#8220;Do not contact&#8221;? When a contact no longer wishes to receive emails. In other words, he or she unsubscribes. If the system detects that the e-mail address is invalid and therefore the e-mail cannot be delivered (bounced). If an Aivie user manually sets the contact to &#8220;Do not Contact&#8221;. If you want to find out why this contact has a &#8220;Do not contact&#8221;, you can display further details by clicking&hellip;<\/p>\n","category_list_v2":"Uncategorized","author_info_v2":{"name":"","url":""},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/23090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":1,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/23090\/revisions"}],"predecessor-version":[{"id":23091,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/23090\/revisions\/23091"}],"wp:attachment":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/media?parent=23090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/categories?post=23090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/tags?post=23090"},{"taxonomy":"FaqCategories","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/FaqCategories?post=23090"},{"taxonomy":"FaqTags","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/FaqTags?post=23090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}