{"id":12578,"date":"2023-01-03T12:42:03","date_gmt":"2023-01-03T10:42:03","guid":{"rendered":"https:\/\/aivie.ch\/faq\/why-are-my-contacts-in-the-queue\/"},"modified":"2026-01-11T14:59:54","modified_gmt":"2026-01-11T12:59:54","slug":"why-are-my-contacts-in-the-queue","status":"publish","type":"faq","link":"https:\/\/aivie.ch\/en\/faq\/why-are-my-contacts-in-the-queue\/","title":{"rendered":"Why are my contacts in the queue?"},"content":{"rendered":"\n<p>On the email overview page, you can see that contacts are in the queue. This is because the contacts have already received the maximum number of emails per set period. If a contact should only receive one email per month, the second email will remain in the queue.  <\/p>\n\n<!--more-->\n\n<p>This setting can be adjusted per contact or globally. If a contact has this set, it looks like this:<\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"422\" src=\"https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03122856\/PastedGraphic-1-960x422.png\" alt=\"Contacts in the queue - Mautic\" class=\"wp-image-12568\" title=\"Contacts in the queue - Mautic\"\/><\/figure>\n\n<p>If you don&#8217;t want to provide this option, you can disable it in the email settings. At the bottom you will find the logout settings: &#8220;Show contact frequency preferences&#8221;. <\/p>\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"699\" src=\"https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03123048\/PastedGraphic-2.png\" alt=\"Contacts in the queue - Mautic\" class=\"wp-image-12572\" title=\"Contacts in the queue - Mautic\" srcset=\"https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03123048\/PastedGraphic-2.png 1280w, https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03123048\/PastedGraphic-2.png 960w, https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03123048\/PastedGraphic-2-768x419.png 768w, https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03123048\/PastedGraphic-2-1200x655.png 1200w, https:\/\/cdn.aivie.ch\/media\/wp\/2023\/01\/03123048\/PastedGraphic-2-480x262.png 480w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n<p>How to create a <a href=\"https:\/\/aivie.ch\/faq\/wie-erstelle-ich-fuer-einen-newsletter-ein-preference-center-einstellungen-aktualisieren-seite\/\">Preference Center\/Update Settings page<\/a> for your emails and newsletters.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On the email overview page, you can see that contacts are in the queue. This is because the contacts have already received the maximum number of emails per set period. If a contact should only receive one email per month, the second email will remain in the queue.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[],"tags":[],"FaqCategories":[281],"FaqTags":[],"class_list":["post-12578","faq","type-faq","status-publish","hentry","FaqCategories-emails"],"acf":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","post-thumbnail":"","aiv_480w":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>On the email overview page, you can see that contacts are in the queue. This is because the contacts have already received the maximum number of emails per set period. If a contact should only receive one email per month, the second email will remain in the queue. This setting can be adjusted per contact or globally. If a contact has this set, it looks like this: If you don&#8217;t want to provide this option, you can disable it in the email settings. At the bottom you will find the logout settings: &#8220;Show contact frequency preferences&#8221;. How to create a&hellip;<\/p>\n","category_list_v2":"Uncategorized","author_info_v2":{"name":"","url":""},"comments_num_v2":"0 comments","_links":{"self":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/12578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/types\/faq"}],"version-history":[{"count":2,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/12578\/revisions"}],"predecessor-version":[{"id":27708,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/faq\/12578\/revisions\/27708"}],"wp:attachment":[{"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/media?parent=12578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/categories?post=12578"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/tags?post=12578"},{"taxonomy":"FaqCategories","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/FaqCategories?post=12578"},{"taxonomy":"FaqTags","embeddable":true,"href":"https:\/\/aivie.ch\/en\/wp-json\/wp\/v2\/FaqTags?post=12578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}