Description
Fast support via your preferred channel
Premium Support gives you prioritized assistance for specific questions on operating and using Aivie or Mautic, letting you contact us via ticket, email, chat, online meeting, or phone.
We respond within 24 hours. During Swiss business hours, you will typically receive a reply much faster.
When is Premium Support the right choice?
Premium Support is right for you if you:
- need help faster than through our free Standard Support
- want to choose between multiple contact options
- want to speak directly with our team regarding specific questions
- want to reduce downtime and long interruptions to your workflow
Clear distinction from Business Support
Premium Support focuses on fast answers regarding existing features, settings, and specific issues; strategic consulting, campaign design, and comprehensive onboarding support are not included.
If you need additional consulting or are implementing Aivie or Mautic for the first time, Business Support and Consulting is the right choice.
Prices per month and employee, excl. VAT, cancelable at any time. Our T&Cs apply.
