• Adrian Schimpf

    Adrian Schimpf ist CEO und Head of Product von Aivie, dem Marketing Automation Tool aus der Schweiz für Europa. Hier gestaltet er digitale Kanäle und Kundeninteraktionen mit Automatisierung, AI und Plugins. Zudem ist er Trainer bei LinkedIn Learning

    Er hat 20 Jahre Erfahrung an der Schnittstelle Kunde und IT. Zuletzt als Produktmanager bei der Swisscom, zuvor in verschiedenen Rollen bei KMUs, Startups und Agenturen. U.a. Software Entwickler, User Experience Consultant, Projektleiter.

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Digital Sovereignty in Marketing: Why a US Ruling Affects Your Customer Data

A US court ruling undermines the legal basis on which most marketing tools transfer customer data to the USA – digital sovereignty has thus become a concrete issue for Swiss SMEs in 2026, moving from an abstract topic for federal agencies. Two developments are driving this: a ruling from the USA and a development project in Switzerland.

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Mautic Insights: The two things that really take effort — and who handles them for you

At its core, Mautic has two things that truly take effort: infrastructure and user interface. Anyone who lumps both criticisms into a blanket statement like “Mautic is complicated” misses the real question: Who handles which part?

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Why everyone is raising prices in 2026—and how open-source marketing automation changes the equation

2026 is the year of pricing rounds. Almost every major marketing tool has raised prices, reshuffled packages, or cut discounts. For many SMEs, that means the next invoice will be higher—often for features they don’t even use. So it’s worth looking at why prices rise in the first place. And why it can be done differently.

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What Open Source software Mautic taught me over 9 years

Nine years ago, I set up an open-source tool for the first time: Mautic. I was sitting at my computer at night working on it—alongside my day job. My goal: I wanted marketing automation that wouldn’t take control of my customer data out of my hands. Today, my entire company is built on it.

Time for an honest assessment: these are the five most important lessons I’ve taken away for myself over these nine years. And honestly: I wish I’d known them earlier.

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A newsletter from just one photo: How effectively AI works at Aivie

Just a few minutes, and I’m sitting in front of my finished newsletter. All I needed for it? A single photo. I chose a picture I had taken earlier with the team at the lake. Done. No hours of tinkering with templates, no copy-pasting from old mailings. A short prompt, the image to go with it, and the AI took care of the rest for Aivie.

Sounds like a gimmick? Understandable. But behind it lies a lot of work relief. It’s a small, concrete glimpse into a much larger idea of how AI and marketing automation belong together. I’ve summarized the whole thing in a demo.

Read more: A newsletter from just one photo: How effectively AI works at Aivie

Demo: How the AI at Aivie works

I gave the AI a short prompt and selected the photo from the “day at the lake.” After that, the following happened practically by itself:

  • Aivie accesses your instance directly and picks a suitable newsletter template from the stored templates.
  • Because it’s Aivie, the tool already knows your context: logo, address, colors, and even your writing style.
  • It also knows your segments—in other words, who the email should actually go to.
  • The selected image is automatically uploaded to the Aivie media library and placed in the layout.

After an initial run, I had the email revised one more time: logo in the right place, personalized signature at the end. Finally, I added a call-to-action from the reusable components: dynamic content that automatically shows each recipient the account manager responsible for them. In just a few minutes, a photo became a ready-to-send, personalized email.

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One detail that’s important to me: I used ChatGPT for the text generation here, but the AI model is interchangeable. The same thing works with Claude, Gemini, or another provider of your choice. Aivie is the layer on top that knows your context and keeps you in control.

Why this is more than just “AI writing texts”

Most AI functions in marketing stop at copywriting. Our vision deliberately goes further. AI shouldn’t just generate content; it should understand marketing processes and goals and provide strategic support.

In the longer term, for us, this means: analyzing and interpreting data, recognizing patterns, suggesting optimization potential, and thinking along as a marketing automation assistant. Not just executing, but advising. Not just generating content, but improving performance.

This is exactly where the connection between AI and marketing automation happens: real AI process automation that doesn’t replace marketing teams, but strengthens them strategically.

Why this isn’t a contradiction to data protection

When using AI in marketing, people often unintentionally give up control, often over marketing data: to a black box, to a single provider, to an infrastructure. Aivie deliberately pursues a sovereign approach.

  • No black box and no uncontrolled data transfer.
  • No dependency on a single AI provider – the model is selectable.
  • Full control over data and infrastructure, based on open source (Mautic) with your own instance.
  • Your personal data is stored encrypted on a Swiss server, revDSG-compliant. Upon request, we offer complete hosting on Swiss infrastructure.

This is crucial, especially for SMEs that want to use AI without giving their data away.

Swiss software with AI

Aivie carries the labels “swiss made software + AI” and “swiss digital services + AI” (more on this at swissmadesoftware.org). Another label – Swiss Hosting – will be added soon.

Testimonial Alexandra

“We need Aivie especially for our blog newsletter. And there it’s mega cool to see which person has read what.”

“Our blog newsletter is our most important touchpoint. We are mega happy that the implementation of the RSS feed in the newsletter worked so well and that we can now send our blogs automatically.”

Alexandra Scherrer, Carpathia

Currently, we are showing what is possible with large language models (LLMs). But the goal goes further: every company should be able to integrate its own LLM or use the upcoming Aivie LLM. So you don’t have to worry about your data. It’s with Aivie, and it’s safe here.

Try marketing automation with AI for yourself

We’d love to show you live how this looks with your templates, your context, and your segments. Book a tool demo or see how you can create emails directly with AI in Aivie.

And if you generally want to move away from the “newsletter for everyone”: here we explain how to get from newsletters to nurturing campaigns.

Switzerland kicks Microsoft out and now relies on open source

In Switzerland, the topic of digital sovereignty is moving further into the political spotlight this year. At the beginning of July, the Canton of Geneva became the first canton ever to adopt an official digital sovereignty strategy. On the same day, it became known that the Confederation’s cyber specialists are deliberately seeking distance from Microsoft. The City of Zurich is testing “openDesk”, an open-source alternative to Microsoft 365, and in Germany the federal government and the states decided with the “Germany Stack” to make open file formats mandatory from 2028.

The driving force behind it: cutting costs and regaining control. The Confederation and the cantons have spent over 1.1 billion Swiss francs on Microsoft licences over the past ten years. In the City of Zurich, Microsoft costs have quadrupled in just seven years. And with the revised Data Protection Act (revDSG), the question of where data is stored and who can access it is no longer a gut feeling—it’s compliance.

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Automate Material Compliance: How Studer Cables Efficiently Digitalizes Supplier Processes

Material compliance is essential, but often time-consuming. With Aivie, Studer Cables saves several days of work per cycle in the compliance process. Studer Cables faced the challenge of regularly and verifiably checking hundreds of materials, numerous suppliers, and various products for compliance. We successfully optimized this.

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Complaint Management Marketing – How can I monitor the complaint rate?


In email marketing, trust is crucial. As soon as your recipients start marking emails as spam, not only does your deliverability suffer, but your brand image can also be damaged in the long term. That’s why complaint management in marketing is one of the central tasks of any professional marketing strategy.

What does “complaint rate” mean in email marketing?

The complaint rate (also “Spam Complaint Rate”) indicates how many of your recipients mark your emails as spam. This rate is given as a percentage and is a key indicator of the reputation of your sender domain.

The higher your complaint rate, the more likely it is that:

  • your emails will end up in the spam folder,
  • you will get on blacklists,
  • your email tool will restrict or block you.

Why is monitoring the complaint rate so important?

If you regularly send mass emails – e.g. newsletters, campaigns or automation sequences – a low complaint rate is essential. It shows that your content is relevant, your target group has been cleanly segmented and you are maintaining a healthy recipient list.

Even small fluctuations can affect your overall deliverability.

How can you monitor the complaint rate?

Central monitoring tools are the Google Postmaster Tools.

With the Google Postmaster Tools you can:

  • view the spam complaint rates of your Gmail recipients,
  • monitor your domain reputation,
  • identify technical sources of error (e.g. authentication problems),
  • analyze trends over several weeks.

Google benchmark: The spam complaint rate should remain below 0.1%. For example, if you send 10,000 emails, no more than 10 recipients should report your message as spam.

Important to know: Even if you have recipients outside of Gmail, the figures from the Google Postmaster Tools are a valuable benchmark. Because other providers such as GMX, Outlook & Co. rarely disclose comparable data.

How can you actively avoid complaints?

It can never be 100% guaranteed that an email will not end up in spam or will not be marked as spam by the recipients. Nevertheless, the following important points should be observed in order to avoid complaint management in marketing as much as possible.

  1. Use double opt-in: Make sure that your recipients have explicitly agreed to receive your emails.
  2. Segmentation & relevance: Only send what is appropriate for the target group. Avoid irrelevant content or too high a sending frequency.
  3. Make the unsubscribe link clearly visible: A clear “Unsubscribe” button prevents annoyed recipients from reporting you as spam.
  4. Secure the technical basis: Aivie, for example, automatically ensures the correct setup of SPF, DKIM and DMARC – important prerequisites for delivery.
  5. Regular list maintenance: Remove inactive contacts. Fewer recipients, but interested ones, bring more success.

Read more exciting information about spam in email marketing here.

Conclusion: Complaint management is email marketing protection

A low complaint rate is a seal of approval for good marketing. Anyone who ignores complaints not only risks technical problems, but also actively damages the reputation of the company. Tools like the Google Postmaster Tools help you to keep track and take targeted countermeasures.

With Aivie, you have a marketing automation tool that not only focuses on segmentation and personalization, but also takes all technical precautions to ensure that your emails safely land in the inbox of your recipients.

Talk to us – we’ll help you take your complaint management in marketing to the next level.

Stop sending newsletters: start running campaigns

From old-school newsletters to nurturing campaigns

Are you still sending impersonal newsletters to the masses? Then this post is your motivation boost to finally unlock the potential of email marketing. Because email marketing still has a high Return on Investment (ROI). We’ll show you how to use newsletters as a targeted marketing tool. So, ditch the old school newsletter and start designing campaigns with us.

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Swiss email builder in use worldwide: Insights into the open source community

Media release from September 2021

Adrian Schimpf from Aivie is part of the Open Source Community Mautic. Mautic is a marketing automation technology. Adrian Schimpf has been working intensively on a new email builder for Mautic in recent months – and has donated the code to the community so that Mautic users worldwide can benefit from it. The technology is used in 188 countries and is available in 35 languages – this now also applies to the new email builder Made in Switzerland.

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Marketing Automation in a Crisis – Why Now is the Right Time

Marketing Automation – If Not Now, When?


Marketing Automation is not a new concept – but its relevance has never been as high as it is today. While many companies in Switzerland and worldwide hesitate in the face of economic uncertainty, this very hesitation represents a missed opportunity.

Because: Crises are not only times of saving, but also of strategic reorientation.

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Use a betting game as a lead magnet

A sweepstake is a creative way to generate leads, qualify potential customers, build trust and boost conversion rates – and it’s fun! However, developing a successful sweepstake requires strategy and careful implementation. In this blog, you will learn how to use a competition, in this case the summer betting game, as an effective lead magnet.

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Several thousand francs turnover with existing hotel guests – Marketing Automation Case

Our customer Riva Rooms & Studios is an automated smart hotel in Locarno. With the help of Aivie, they are now also able to attract guests in a timely manner. By successfully setting up an automated newsletter campaign, bookings of several thousand francs have already been achieved by existing guests. This is despite 2024 being a very difficult year for Ticino. Aivie also proved its worth when the storms led to a large number of cancellations and prevented the worst from happening.

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Why Aivie relies on marketing automation with Mautic: a look behind the scenes

In 2017, as the founder and CTO of Smolio, I was looking for a solution to automate our sales funnel. In this context, I got to know and love the Mautic Marketing Automation platform. And later founded Aivie to make its advantages easily accessible to other companies.

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Delivered ≠ received: Why your newsletters will become invisible in 2026

You send your newsletter, the stats show “delivered” — and yet your open rate has been dropping for months. You change the subject line, the send time, the images. Nothing helps. The reason is rarely the copy. It sits one level deeper, in two questions that have shifted in 2026: Is your email even still getting through? And is it legally allowed to?

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Augmented reality as an established marketing tool

Over 50% of all Swiss citizens have already used augmented reality applications. The potential is enormous and the possibilities almost unlimited. With the announcement of Apple’s mixed reality glasses a few days ago, one thing is clear: augmented reality is now part of every marketing mix, but it’s no longer rocket science.

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Send blogs automatically via newsletter

Are you looking for a simple and effective way to automatically send your blog posts to your subscribers via a newsletter? Then Aivie and RSS feeds are the perfect solution!

With Aivie and an RSS feed, you can import the latest blogs into your emails and deliver them to your readers’ inboxes. You can do a combination of editorial and automated parts, or automate the newsletter completely.

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Marketing automation with social media marketing

Would you like to successfully collect contacts via Google and social media? And then address them again when your channels are exhausted? With the integration of adhook and Aivie, this is possible – completely automatically! With adhook, you can plan, analyze, optimize and moderate posts and ads campaigns and coordinate collaboration across teams. In Aivie, you store and evaluate the data from all channels and the entire customer journey. Marketing automation with social media marketing plays out even more precise and therefore more efficient campaigns along the entire customer journey.

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TAWNY analyzes videos with emotional artificial intelligence

Recognizing and measuring emotions has long been the subject of scientific research. They play a central role in market and consumer research in particular. Why is that the case? Emotions are at the heart of human experience. Emotions control our social behavior, they determine our decision-making and thus have a major influence on our daily lives. We explain how Emotion AI, emotional artificial intelligence, works and how TAWNY tests videos with Emotion AI.

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Building relationships with funnels and marketing automation using the example of Tinder Thomas

Maybe you know someone like Thomas. Thomas is actually quite nice and we would actually recommend him to all our single women. But it doesn’t really have to be right for a relationship. We took a strategic look with Thomas at how he can build a relationship. From the strategy, the funnel, the tactics, the campaigns, to the individual offers and goals for each phase. And lo and behold, it works. Along the marketing automation canvas, we show the funnel to build a relationship.

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Swiss marketing automation tool Aivie wants to outpace Mailchimp, HubSpot and Co.

Media release July 2021

Whether it’s a simple newsletter or a sophisticated multichannel campaign, the demands on marketing tools are high and companies are becoming more demanding, especially when it comes to handling data.

Data sovereignty becomes more important. Not only because of regulators. But also because of the realization that data is increasingly becoming the company’s real gold. At the same time, the handling of data should become easier. It is precisely this sweet spot that a Swiss company has taken advantage of and recently launched Aivie, a marketing automation tool that makes powerful technology easy and safe to use.

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Off to the golf course: Automated campaign for event

Our client KENDRIS is a successful trust company. KENDRIS relies on personal relationships and has high quality standards.

Once a year KENDRIS invites its valued customers to the golf course. The experience is important for relationship building. That’s why it’s also important that the surrounding area, i.e. the digital experience, reflects the high quality standards. Reliable, automated event communication ensures that no questions remain unanswered – from registration to directions.

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How to find your Marketing Automation Tool?

6 criteria to evaluate your marketing automation tool

There are currently over 9,500 MarTech tools on the market. So, on an average day, we spend at least an hour gathering information from various tools. Many feel overwhelmed by the number of tools they interact with while working.

Therefore, it is essential to consciously choose the marketing automation tool we work with every day. Because the immense number of tools we interact with every day means that we often change context. This in turn influences our creativity and focus.

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Recognize intent and learn from touchpoints

Intents are the intentions behind the actions of users and customers. If we know the intention of a contact in a certain situation, in a certain context, we can address the contact with currently relevant content. Intent we recognize in the touchpoint, each touchpoint is thereby a learning opportunity. With marketing automation, suitable content is then placed – completely automatically.

We talked with Björn Nagelmann in #scxtalk about opportunities and the challenges of detecting intents in the context of marketing automation.

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Lead Scoring with Mautic optimizing sales funnels

Sooner or later the time comes when, with the resources available, the abundance of inquiries/contacts can no longer be dealt with in a reasonable time and with the necessary attention. At the latest now is the time to think about which of your contacts you want to focus on intensively / personally. Lead scoring helps to use the available resources efficiently and to optimize marketing funnels. In this article, we look at how lead scoring can be implemented quickly and easily with Mautic – and what has changed in the new topic-based lead scoring with the Aivie upgrade.

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How your website automatically wins 30 customer projects with Aivie

Our client Falcone Specialities is an international distributor of food ingredients and chemical specialties to the processing industry. The company has been in existence for 10 years and it has made a name for itself with high-quality raw materials. The project resulted in a new website with marketing automation that reflects high-quality standards. With marketing automation, the potential is exploited digitally, leads are generated and customers are processed via the new website.

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Double Opt-In with Mautic

At the latest since the new European DSGVO came into force, every marketer has asked himself the question: “Single Opt-In vs. Double Opt-In. What is required to comply with DSGVO?”. Both have the advantages and disadvantages. However, especially for end-customer communication, Double Opt-In offers three major advantages for companies compared to Single Opt-In:

  1. Traceability of customer consent to receive marketing messages
  2. Improved reputation of the email sender
  3. Higher quality of the contact list and customer relations
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Use content efficiently in automated funnels

Marketing automation is used to address customers and guide them automatically through a sales funnel. Every interaction must offer added value so that customers stick with it and take the next step. This applies to digital customer interactions as well as in-person ones. For this, we need the right content in the right place.

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5 tips for successful landing pages

Does this sound familiar to you? You have a lot of visitors on your website, but they leave only after a short time. You’ve put a lot of time and effort into your landing page, yet conversions are rare. Maybe it’s time to rethink your landing page. Our 5 tips for successful landing pages should help you.

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Aivie email template based on the leaked Amazon template and best practices

With an email template we can quickly and easily create an email. But what does a good email marketing template actually look like? Should it be more of a text email? Or would you prefer a colourful HTML e-mail?

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7 steps to secure Mautic hosting

Building and running a secure marketing automation infrastructure with Mautic can be difficult. We know this because we’ve spent years solving these problems for technology startups, SMBs, and large enterprises. Hackers are constantly on the lookout for companies to target. Achieve secure Mautic hosting with these 7 immediately actionable steps.

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